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Welcome to Centerserve's Call Center Learning Center
We are the research based, go-to,
one-stop learning center for the call
center industry.
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Best
Practices
Reports |
Report topics include:
Operations, Business Processes & Management |
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Find out what is working and not working in 250 call centers in this industry leading best practices reports.
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Shop for call center products |
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Complimentary
Call
Center
Resources
Help yourself to a sampling of Centerserve's tools, assessments and excerpts
free of charge. |
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| Assess the health of your call center: |
| Take the first step to redesigning and reengineering your call center. |
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| Controlling costs e-learning: |
| Take one minute of your time to cut call center operation costs. Start here. |
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| Principles in Motivation: |
| Download a chapter from Centerserve's Motivating Agents e-Toolkit. |
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Agent Training:
Don't reinvent the wheel |
| Every training programs needs this backbone. Download now. |
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| Quality Monitoring Lifecycle: |
| Download your own copy of Centerserve's Quality Monitoring Lifecycle. |
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| Making the outsourcing decision |
| Our assessment can help you decide your call center needs. Click here to download this assessment. |
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| Benchmarking Report Excerpt: |
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Download excerpts from three industry leading benchmarking reports |
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Stay in the loop |
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Click here to receive free research findings, weekly tutorials, & downloads in your Inbox every week! |
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Download Centerserve's
Product Catalog
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Centerserve
is a
paperless company |
Register
for free
weekly tutorials and
news briefs
*receive exclusive product
discounts |
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Don't miss these key
call center events! |
5th Annual Customer Feedback Week
Leverage VOC for Growth and Profit
September 22-25, 2008
*Westin Peachtree Plaza*
Atlanta, GA
www.iqpc.com/us/customerfeedback |
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Us --
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About Us. Copyright
1998-2007. All rights reserved.
Centerserve is a division of Prosci, Inc. |
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