From the Call Center Learning Center
 

Welcome to Centerserve's Call Center Learning Center

We pride ourselves on being a research based go-to learning center for the call center industry. This site provides complete listings of call center benchmarking studies, books, vendors, contact center software, training, call center solutions, technologies and best practices for managers and consultants of call centers.

The Penguin is now Paperless!

  • No shipping costs!
  • Lower impact on the environment!
  • Receive your product faster!
Centerserve Products:  

Research based e-toolkits

What
 is an
e-toolkit?


Planning
& Design
e-Toolkit
 


Motivating Agents
e-Toolkit
 

Quality Monitoring
 e-Toolkit


Cost Control e-Toolkit
 


Outsourcing e-Toolkit
 


Training
e-Toolkit
 

Measurement e-Toolkit
Purchase e-toolkits
 

Not sure what you need for your
call center?
 
Click here to
Ask an analyst.

 We will match your needs to our tools and products.
 

Best Practices Reports
 

270 companies share lessons learned from call centers around the world. Find out what is working and not working in industry leading best practices reports.

Learn more about the three reports.
Purchase reports for e-delivery.
Download excerpts of reports


 

  Paperless and Proud!

All products are now delivered electronically.
Don't miss these key call center events!
Call Center Week Canada
August 18 -21, 2008 
*The Grand Hotel and Suites*
Toronto, Ontario
www.iqpc.com/us/callcentrecanada
5th Annual Customer Feedback Week
 Leverage VOC for Growth and Profit
September 22-25, 2008
*Westin Peachtree Plaza*
Atlanta, GA
www.iqpc.com/us/customerfeedback		  

 

Bookstore --Email Us -- Sitemap -- About Us -- Forward to a friend
Copyright 1998-2008. All rights reserved.
Centerserve is a division of Prosci, Inc.