Centerserve Call Center Learning Center - Resources for call center management and operations

From the Call Center Learning Center

Strategy Benchmarking Management Training Motivation Measurement Monitoring

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Welcome to Centerserve's Call Center Learning Center
We are the research based, go-to, one-stop learning center for the call center industry.

Best Practices Reports

Download excerpts of all three reports

Report topics include:
Operations, Business Processes & Management

Find out what is working and not working in 250 call centers in this industry leading best practices reports.

Learn more about the three reports.

Call Center Education Center Learn more. Succeed more. Start here.

Strategy and Planning
Training and Coaching
Quality Monitoring
Measurement
Management
Cost Control
Outsourcing
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Complimentary Call Center Resources
Help yourself to a sampling of Centerserve's tools, assessments and excerpts
free of charge.

Assess the health of your call center:

Take the first step to redesigning and reengineering your call center.

Controlling costs e-learning:

Take one minute of your time to cut call center operation costs. Start here.

Principles in Motivation:

Download a chapter from Centerserve's Motivating Agents e-Toolkit.

Agent Training:
Don't reinvent the wheel

Every training programs needs this backbone. Download now.

Quality Monitoring Lifecycle:

Download your own copy of Centerserve's Quality Monitoring Lifecycle.

Making the outsourcing decision

Our assessment can help you decide your call center needs. Click here to download this assessment.

9 Tips for 1st Call Resolution

Increase Percentage of One-call Resolution

Benchmarking Report Excerpt:

Download excerpts from three industry leading benchmarking reports

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e-Toolkits are "How-to" guides for managers and consultants - Comprehensive guides for call center strategy, planning, design, monitoring, measurement, benchmarking, and more. More information.

Business Performance Packages provide a library of resources in an array of subject areas at 20%-25% off list cover price. More information.

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